+62291 429 7000

mahoganycrafter@gmail.com

Terms & Conditions

Minimum Order:
Our minimum order is 1×20 ft container, no minimum order on quantity, you may order 1 piece for each item.

Packing System:
We use foam sheet polystyrene, cardboard for additional protector, and corrugated paper/single-face paper.

Fragile pieces will be packed with high attention with foam sheet, corrugated paper, cardboard and wooden crate.
We can also use box packaging upon customer’s requirement with separate price for the card box.
Prices:
Factory prices including packaging with USD currency.
All prices are Free On Board (FOB) Semarang, Indonesia.
Prices are quoted based on: quality, model, size, decoration and finishing.
All prices presented are subject to change without prior notification.

Payment:
A 40% deposit is required upon ordering and the remaining 60% balance to be finalized against the document after the container has shipped.

Productions Time:
60-90 days to complete orders after the deposit is received.

Delivery:
The normal Delivery Time is 6-7 weeks.

Freight:
Customer may nominate the freight forwarder and shipping line or we can find one that suits best for our customer.

Sample or Retail Order:
Sample or retail order will be send by air/sea freight and the cost will be charged on importer.

Guarantee:
Although we control very carefully, occasionally some construction problems can occur, in this case we give a limited guarantee;
a special discount when the breakage is repairable or replacement on the next shipment.

Discount:
We offer discount for multiple purchase. Please contact us for further information.

Kiln Dried:
All wood we use are kiln dried to 8-14% MC to prevent splitting and cracking.

Our Capacity:
Our current capacity is about 48 x 40 ft container per year.

Main Market:
Our main markets are USA and UK, but we can also send our furniture in all part of the globe.

Environmental:
All wood we use for our production are certified by PERHUTANI (Indonesian Forestry Commission).
We are sensitive to Mother Nature and the depletion of our rain forest, and we have the V-legal certificate.

Similar Models:
Every item is handmade by individuals, variations in dimensions, carving, model and decoration cannot be avoided.

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