+62291 429 7000

mahoganycrafter@gmail.com

+62291 429 7000

mahoganycrafter@gmail.com

Our guarantee

We are confident in our product quality and all of our furniture comes with a 6 (six) months guarantee since you received the goods.

Before we pack and ship our customer order, we always check every part of the furniture, to make sure there is no imperfection occurring on each item, and we always send the detail picture of the furniture to the customer to get their approval before shipment.

If you are not satisfied with an item or if it is damaged in shipment, please contact us by e-mail immediately with detail picture of the broken item.

Depending on the fault, we will either send a replacement in your next container, put a special discount if the breakage is repairable or refund your money.

And since every item is handmade by individuals, variations in carving, measurements, design and decoration may be vary on each pieces, it should be expected and cannot be avoided

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, cleaned using the wrong cleaning products.

This guarantee does not cover the tear, cuts or scratches, or damage caused by impacts or accidents.

The most important thing for us is to develop our business together with the win-win solution.

We hope that you are always be happy with your purchase, and we look forward to having a good and long business relationship with you.

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