If you wish to place the order to us, please send us an email and inform us of the items that you wish to order.

Please send us the list with the code/descriptions of the items, the quantity for each item, the finish/color and the special request that you require (if any).
If you want to order the bespoke/custom made item, please send us the sample picture of the item that you require along with the detail dimensions and the specifications of the furniture.
We will prepare the drawing based on your information and quote you the price.

After we received the list of your order, we will send you the proforma invoice with the total amount and the volume of your order.
We will ask you to check and confirm if all is correct.

We will require 40% deposit before we start the production of your order and we will expect to receive the 60% balance after we shipped your order.

During our production time, we will send you the pictures of your order, firstly we will send you the picture from each item in the raw state, in this stage you can check if the entire item is correct according to your requirements; the design, the wood that we use, the carving, dimensions, the construction etc.
We will expect to receive your approval if all is OK, and we can continue to work with the finishing.

After your order is ready in the finished state, we will send you again the pictures of each item and ask your final approval.
In this stage you can check if the finish/color that we applied is correct, you can also check if the hardware that we use, the leather, fabric, glass etc. is as your expectations.
After we receive your approval for each item, we can start to pack your order and ship it to you.

Before we ship your order, we will ask you to inform us which forwarder that you plan to use to ship your order, we can also help you to get the freight forwarder in our place that suits you best.
We can compare the price with the shipping companies on your place before the shipment, and we can use the one which has the better rate.

The shipping time from Semarang port (closest port from our warehouse) to USA and Europe is approximately 40 days.
For further information please do not hesitate to contact us by email or please call us.
We look forward to having a good and long business relationship with you.

Many thanks,
Mahogany Crafter team.