If you wish to place the order to us, please send us an email and inform us the items that you wish to order.

Please send us the list with the code/descripion of the item, the quantity for each item, the finish/color and the special request that you require (if any).

If you want to order the bespoke/custom made item, please send us the sample picture of the item that you require with the detail dimensions and specs of the furniture.
We will prepare the drawing and quote you the price.

After we received the list, we will send you the proforma invoice with the total amount and the volume of your order.

We will require 40% deposit before we start the production of your order and we will expect to receive the 60% balance after we shipped your order.

During our production work, we will send you the picture of your order, firstly we will send you the picture from each item in the raw state, in this stage you can check if all the item is correct as your requirements; the design, the wood that we use, the carving, the construction etc.
We will expect to receive your approval if all is good so we can continue to work with the finishing.

After your order is ready in the finished state, we will send you again the picture of each item and ask your final approval.
in this stage you can check if the finish/color is correct, you can also check if the hardware that we use, the leather, fabric, glass etc is as your expectations.
after we receive your approval for each item, we can start to pack your order and ship it to you.

Before we ship your order, we will ask you to inform us which forwarder that you plan to use to ship your order, we can also help you
to get the freight forwarder in our place that suits you best.
We can compare the price with the shipping companies on your place before the shipment, and we can use the one which has the better rate.

The shipping time from Semarang port (closest port from our warehouse) to USA and Europe is approximately 28-34 days.

For further information please do not hesitate to contact us by email or please call us.
We look forward to having a good and long business relationship with you.

Many thanks,

Mahogany Crafter team.