How To Order

You can place your order in 2 ways below:

A. For online order:

  1. Please browse our product category from BAR to WARDROBE and click the items that you wish to order.
  2. Please click 'Add to quote' for the items that you wish to order, and it will be added into your shopping chart.
  3. You can click 'Show cart' to check the items that you selected, and you can change the 'Quantity' that you require in the shopping chart.
  4. Continue to browse another product until you finish your shopping.
  5. Check out to end your shopping by click 'Proceed to query form’.
  6. Please don't forget to fill all fields which required and click 'Send message'.
  7. Your inquiry/order automatically will be sent into our email, and we will reply your inquiry.

NOTE:
For a special quotation request, please contact us, and we will reply your message.

B. Download our online catalogue and choose items that you wish to order:

  1. You can easily download our catalogue from our website using a USERNAME and PASSWORD; please CONTACT US to get your username and password.
  2. We will send you the user name and password to download the catalogue into your email, and we will send you the pricelist separately.
  3. After you have our catalogue, please choose the items that you wish to order.
  4. Please send us your order list including the code, description of goods, the finish/color for each item that you require.
  5. After we received your order list, we will calculate the volume/CBM and total value of your order, and we will send you a reply with a Proforma Invoice within 2x24 hours on business days.
  6. When you confirmed with your order, we will ask a 50% deposit to be sent into our bank account. Please note that we only use 1 bank account (CV. Mahogany Crafter’s account).
  7. We will start our production work and we will report you the progress periodically by email.
  8. The 50% balance has to be finalized against the document after the order is shipped.

Every item in our collection is made to order and every piece is handmade by individuals.
Our production time may vary for each container, between 10-14 weeks to complete order, depends on the items and finish that you required.
During the production process of your order, we will forward you the picture of the production work, which is the picture of each item in the raw state (before we start the finish work) and the picture of the items in the finished state for approval before we send the furniture into our customer, please contact us for more detail.
Delivery time to USA and Europe is about 4 weeks, customer may nominate the freight forwarder or we can find one that suits best for our customer.

Thank you for purchasing with MahoganyCrafter furniture, we look forward to having a good and long business relationship with you.